1. Closed Beta status
Orthotropy is in invitation-only Closed Beta; checkout and payment collection are inactive. No Subscription or Credit pack purchase is currently available, so there is nothing to refund yet. This policy applies when paid purchases launch.
2. How to request a refund
Email us at hello@orthotropy.com from the address on your account, with your order number and the reason. We review every request by hand and reply within 2 business days. Approved refunds are paid by Paddle, our payment provider, to your original payment method.
3. Subscriptions
You can request a refund within 7 days of a subscription charge if you haven’t used any credits since that charge. Once you use any credits after the charge, that charge cannot be refunded.
4. Credit packs
You can request a refund within 7 days of buying a credit pack if none of its credits have been used, including to cover a negative balance. If any credits from that pack have been used, the pack cannot be refunded. Free or bonus credits have no cash value.
5. Cancelling
Cancelling stops your next renewal. It is not a refund: your plan stays active until the end of the current billing period, and annual plans are not refunded for the remaining months.
6. After a refund
The plan period or credits from the refunded purchase end when the refund is issued. If some of those credits were already used, your credit balance can go below zero. Credits you receive next, whether daily, monthly or purchased, cover that balance first.
7. Payment disputes
If you dispute a payment with your bank, purchases on your account are paused until the dispute is resolved. You can still sign in and view your work.
8. Your legal rights
This policy does not limit rights you have under the law where you live, such as the 14-day withdrawal right for consumers in the EU and UK. We handle those requests under the applicable law.
9. Contact
Send refund/billing questions or complaints to hello@orthotropy.com. Read this with the Terms of Service. Privacy access/deletion rights do not depend on refund eligibility; see the Privacy Notice.