1. Agreement to these Terms
These Terms of Service ("Terms") govern our online service and related websites (the "Service"), operated by Orthotropy Technology Co., Ltd. (正向演繹科技有限公司), registered in Taipei City, Taiwan ("Orthotropy," "we," "us," or "our").
We make these Terms available for review before registration or purchase. By accepting them when creating an Account or subscribing, you agree to them. If you disagree, do not use the Service. You must be at least 18 and legally able to contract. If acting for an organization, you confirm authority to bind it; "you" includes that organization.
The Service is intended for business and professional use. Mandatory consumer rights and any legally required contract-review opportunity remain available. Our Privacy Notice explains personal-information handling; accepting these Terms is not consent to optional analytics or our model training.
2. The Service and changes
Access is subject to these Terms and your "Plan": its access rights, usage allowances, and pricing. You may use only what is made available to your Account.
We may change the Service or its limits for reasonable operational, technical, security, or legal reasons. For a material reduction to a paid Plan, we email you at least 30 days ahead; you may cancel before it takes effect and receive the unused-period refund under the Refund Policy. We will not shorten purchased Credits' validity or materially reduce their value without your agreement, except as required by law. Urgent security or legal changes may take effect sooner, with prompt explanation and applicable cancellation and refund rights preserved.
Maintenance or events outside our control may interrupt access. Future capabilities are not promised unless agreed in writing; purchased Plan commitments and mandatory rights remain in force.
3. Beta access
The Service is currently in Closed Beta, by invitation; checkout and payment collection are inactive. Paid terms apply when purchases become available and you buy. Beta access is "as is" and "as available," may contain errors, and may change or stop. It promises neither continued access nor a future Plan. Do not rely on it for uninterrupted or reliable operation. Beta status does not remove statutory privacy or consumer rights or override paid Plan commitments.
4. Accounts and security
An "Account" is your registered account for the Service. Provide accurate registration information, keep it current, and protect your credentials and access devices. You are responsible for activity you authorize through your Account and for ensuring that anyone you permit to use it follows these Terms.
Do not share credentials, transfer your Account without our permission, or access someone else's Account without authorization. Contact us promptly at hello@orthotropy.com if you suspect unauthorized access or a security incident. We may require reasonable verification before restoring access or making sensitive Account changes.
You must not create Accounts to evade a suspension, invitation requirement, or usage limit. We may reject or close Accounts created with false information or for abusive purposes.
5. Subscriptions, Credits and payment
A "Subscription" is a recurring paid Plan, billed in advance and renewed automatically until canceled. Checkout discloses total price including applicable taxes, currency, cycle, renewal terms, and cancellation method. Recurring charges require express agreement there; accepting these Terms alone does not authorize them. We provide a confirmation you can save and legally required renewal or trial reminders.
Cancel online through your Account or the checkout cancellation link, without speaking with us. If unavailable, email hello@orthotropy.com. Submission before renewal stops that renewal even if our reply comes later. We confirm cancellation; access normally continues through the paid period. The Refund Policy governs refunds, including statutory rights and changes or termination by us.
"Credits" measure Service use. Subscription monthly Credits reset each billing cycle; unused monthly Credits expire at its end without carrying over, except where law requires otherwise. Your Plan explains allowances and consumption. Free daily Credits follow the displayed reset and usage limits and have no purchase price to refund.
One-time Credit packs do not renew or follow the monthly reset. Their price, quantity, expiry, and any Subscription requirement are disclosed before purchase and apply only where lawful. Subscription cancellation alone does not forfeit purchased Credits before expiry; use remains subject to the disclosed eligibility conditions. Credits cannot be transferred or redeemed for cash except under the Refund Policy or law.
The Merchant of Record identified at checkout is the seller for the payment transaction and handles payments, taxes, and refunds under its disclosed terms. We remain responsible for the Service. Checkout terms cannot reduce mandatory rights or our refund commitments. Keep billing information accurate; failed payment may lead to notice and suspended paid access until resolved.
Subscription price increases receive at least 30 days' email notice plus any further legally required notice. They apply only to renewal on or after that date, allowing cancellation first, and do not change prepaid periods or completed Credit pack purchases. Before paid access launches, displayed prices are for reference only.
6. Your content
"Customer Content" is content you provide, including text, files, links, and instructions. You retain ownership.
You grant a non-exclusive license to host, store, copy, transmit, display, and process Customer Content and, where you hold rights, Output as reasonably needed to provide, maintain, secure, and support the Service. Our improvement use of this material is limited to support requests, error correction, and abuse prevention, with access limited to need. We may also improve the Service using genuinely anonymized usage statistics that identify neither you nor Customer Content or Output.
Orthotropy does not use Customer Content or Output to train or fine-tune its own models. Any future such use requires a separate, informed, active opt-in explaining the data, purpose, and withdrawal choices. Refusal does not affect your Plan. AI model providers process Customer Content and Output under their respective terms and policies, which may permit retention or use to operate and improve their services. Their processing is explained in the Privacy Notice.
We treat non-public Customer Content and Output as confidential, disclosing them to authorized personnel and providers for the stated processing or as required by law. Our license transfers no ownership, permits no unrelated publication, and ends when processing is no longer needed, subject to lawful retention.
You must have the rights and lawful basis to submit content, give required notices about others' personal information, and obtain consent where required. A legally required data processing agreement applies separately.
7. Output
"Output" means content the Service generates for you. AI-generated Output may be inaccurate, incomplete, outdated, or similar to content generated for others. You must review it, verify relevant facts, and decide whether it is appropriate before using or sharing it. You are responsible for your use of Output and any resulting decisions. Output is not a substitute for professional advice, and we do not guarantee any business outcome. Do not use Output as the sole basis for decisions in regulated or high-risk areas, including healthcare, finance, credit, employment, insurance, or law enforcement; obtain qualified human review and follow applicable requirements.
8. Acceptable use
You must not:
- Use the Service unlawfully, infringe others' rights, or create or distribute malware, phishing, spam, fraud, harassment, or harmful content.
- Submit passwords, private keys, access tokens, payment card data, regulated health data, sensitive personal data, or confidential third-party information unless a separate written agreement permits it.
- Bypass authentication, access controls, invitations, or limits; attack or probe without authorization; or disrupt the Service or others' access.
- Reverse engineer except where law permits, or resell access without written permission.
- Copy protected Service materials, or use the Service or Output to extract, replicate, or develop a competing underlying AI model. Ordinary lawful commercial use of Customer Content or Output and lawful service comparisons remain permitted.
- Violate applicable export controls or sanctions, including making the Service available to prohibited persons or destinations.
- Mislead others about AI generation or present unverified Output as verified fact.
9. Third-party services
We use third-party providers to operate the Service. Their processing of personal information is described in the Privacy Notice. We remain responsible for our obligations under these Terms when we use providers to perform them.
The Service may also contain links to or allow you to connect independent third-party services. If you choose to use them, their terms and privacy notices apply to that use. We do not control their content, availability, or practices and do not endorse them merely by making a connection or link available. Review their terms before providing information to them.
10. Feedback
If you send suggestions or other feedback about the Service, you allow us to use, modify, and incorporate it without payment or an obligation to credit you. You confirm that you may grant this permission. Feedback does not include Customer Content merely because you submit it through the Service, and this permission does not override the Privacy Notice.
11. Intellectual property
We and our licensors retain all rights in the Service, including its software, design, documentation, and branding. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service under your Plan. No other rights are granted by implication.
As between you and us, you own Output to the extent ownership rights exist under applicable law. We assign to you any rights we may have in that Output. This does not transfer rights in the Service or third-party materials. We do not promise that Output is unique, copyrightable, or free of third-party rights.
12. Data export and deletion
Contractual export is available where included in your Plan. Keep independent copies. Request Account closure or personal-information deletion at hello@orthotropy.com or through the privacy-request form.
Statutory access, portability, and content-retrieval rights apply regardless of Plan, payment, or Beta status. Where law requires post-termination retrieval, we provide Customer Content within a reasonable time, free, in a commonly used machine-readable format, subject to lawful exceptions.
If we discontinue paid access or terminate without your material breach, we normally allow at least 30 days for retrieval before routine deletion. If security or law prevents access, contact us for a lawful alternative. Suspension does not erase data rights; retention and deletion follow the Privacy Notice and law.
13. Suspension and termination
Cancel under Section 5 or contact us to close your Account. Stopping use alone does not cancel a Subscription. Account closure also stops renewal; where possible, we first explain effects on access and Credits.
We may suspend or terminate for material breach, nonpayment, or a reasonably supported security, legal, or abuse risk, limiting action to what is needed. Where possible, we explain and allow reasonable time to resolve it. Immediate action may prevent harm or comply with law; we explain afterwards unless prohibited. Request review at hello@orthotropy.com. A good-faith complaint or payment dispute alone is not grounds for termination.
Discontinuing paid access requires at least 30 days' notice, except for urgent legal or security needs; Section 3 covers unpaid Beta. Termination without your material breach or material reductions under Section 2 trigger the unused-period and affected unused purchased-Credits refunds in the Refund Policy. Statutory remedies remain available for any suspension or termination.
After termination, Service access rights end, lawful debts remain due, and no further Subscription renewals are authorized. Ownership, accrued payments, lawful retention, disclaimers, liability, indemnification, and disputes survive only as their nature requires. Any continuing content license remains limited by Section 6.
14. Disclaimers
To the extent permitted by law, the Service is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This does not disclaim commitments expressly stated in these Terms, your purchased Plan, or a separate written agreement.
We do not promise uninterrupted or error-free access or that the Service will meet every requirement you may have. You are responsible for assessing whether it suits your intended use. For consumers, applicable requirements for reasonable care and skill, conformity with the contract, and statutory remedies remain in force. Beta status and AI uncertainty do not remove them.
15. Limitation of liability
Where lawful, we exclude indirect, incidental, special, consequential, or punitive damages and lost profits, revenue, goodwill, data, or business opportunities. For consumers, this does not exclude reasonably foreseeable losses or losses whose exclusion would be unfair.
Our total aggregate liability arising from these Terms or the Service will not exceed the amounts you actually paid for the Service, including through our Merchant of Record, in the 12 months before the event giving rise to the claim.
Exclusions and limits do not cover fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or liability that law prohibits limiting, including mandatory service-safety or personal-data liability. Statutory refunds, price reductions, repeat performance, and other mandatory remedies remain available. For consumers, the cap applies only where lawful and fair and cannot remove required remedies, including for free or Beta access.
16. Indemnification
This Section applies only to customers acting outside applicable consumer protections. To the extent permitted by law, you will defend and indemnify us against third-party claims and resulting damages and reasonable legal costs arising from Customer Content that infringes others' rights, your material breach of these Terms, or your unlawful use of the Service. This obligation does not cover claims to the extent caused by our breach of these Terms, negligence, or unlawful conduct.
We will notify you promptly of a covered claim, reasonably cooperate at your expense, and allow you to control its defense using reasonably acceptable counsel. A delay in notice reduces your obligation to the extent it harms your defense. You may not settle a claim in a way that admits fault by us, imposes obligations on us, or fails to release us from the claim without our written consent, which we will not unreasonably withhold. We may participate with our own counsel at our expense.
17. Changes to these Terms
Updates may address law, security, the Service, or reasonable business needs. Material changes receive at least 30 days' email notice explaining their effect and effective date. Urgent legal or security changes may start sooner with prompt notice; minor changes that do not reduce rights may apply when posted.
For materially adverse changes, you may cancel before they apply and receive the Refund Policy's unused-period and affected unused purchased-Credits refunds. Accrued rights are not changed retroactively. Continued use accepts changes only where lawful; silence or failure to cancel does not replace required express consent. If you reject a change needing consent, existing terms continue for the prepaid period unless you choose termination or law requires otherwise. Section 5 governs prices.
18. Governing law and disputes
These Terms are governed by the laws of Taiwan, without regard to conflict-of-law rules. If you are a consumer, this choice does not deprive you of mandatory protections under the law that would otherwise apply, including protections in your country of habitual residence where applicable.
You may contact hello@orthotropy.com to try to resolve a dispute informally. This is not a condition of bringing a claim, seeking urgent relief, or using a regulator, consumer complaint process, or other statutory remedy.
Disputes are subject to the exclusive jurisdiction of the courts in Taipei City, Taiwan, except where mandatory law provides otherwise. Consumers may bring proceedings in any court available to them under mandatory law. We will bring proceedings against a consumer only in a court that applicable law permits. No statutory venue, complaint, or enforcement right is waived.
19. General
Assignment. Transfer by you requires our written consent, not unreasonably withheld. We may transfer in a merger, acquisition, or sale of the relevant business if the successor assumes obligations and preserves existing rights. We notify you of materially affecting transfers; statutory cancellation and refunds remain available.
Entire agreement. These Terms, Plan terms, and the Refund Policy replace prior Service agreements. A separately signed agreement controls conflicts, subject to mandatory law. The Refund Policy governs refunds; specific Plan purchase terms govern disclosed price, allowance, and duration. No document removes mandatory rights. The Privacy Notice is not blanket processing consent.
Electronic communications. Notices normally use registered email or the Service. Material contract, price, and paid-Service reduction notices use email. Keep your address current and retain copies. Legally required delivery consent or alternatives apply; this does not authorize marketing.
Severability and no waiver. Remaining provisions apply only if the agreement can lawfully stand without an unenforceable provision. Delayed enforcement does not waive rights.
Force majeure. Neither party is responsible for failure caused by events reasonably beyond its control, such as disasters, war, government action, or widespread internet or power outages. It must mitigate effects and resume performance. Existing payment obligations, statutory remedies, and refunds for unprovided Service remain due.
20. Contact
Contact Orthotropy Technology Co., Ltd. (正向演繹科技有限公司), registered in Taipei City, Taiwan, at hello@orthotropy.com for questions or complaints about these Terms, billing, or your Account.
Before a paid agreement, pre-contract information supplies our full business contact details, geographic address, and company representative. Checkout and order confirmation identify the Merchant of Record and its contact details.